Our Value Promise

3 Pillars

Foundations that ensure integrity, predictability and performance in operations.

Certified Origin

Selection of qualified and approved suppliers, with inspections by SGS, Cotecna, Bureau Veritas (or equivalent) at loading.

Transparent Processes

End-to-end traceability, documentary compliance and due diligence led by the executing trader.

Global Execution

Operations via ports such as Santos, Paranaguá and Rio Grande (others on request), under FOB, CFR or CIF.

SOP

Our 10-Step Flow

Operational framework to start, qualify and execute safely.

  1. Buyer Qualification (KYC)

    We collect essential information: legal entity, country, representatives, website, import history and relationship bank.

    Compliance checks: sanctions, AML/CFT and anti-corruption.

  2. Demand Framing

    Product and technical specifications (quality, certifications). Volume and shipping schedule (spot or contracts).

    Incoterm (FOB/CFR/CIF), destination, shipment window and inspection modalities. Packaging and shipment mode: bulk, big bags or sacks; 20’/40’ container or vessel (handy, supramax, panamax).

  3. Initial Documents and Mandates

    NDA/NCNDA signature when relevant.

    Confirmation of representation and mandate of the executing trader when applicable.

  4. Intent and Capacity Request

    Buyer LOI/ICPO with complete data.

    Bank evidence: BCL/RWA or bank reference per trader policy. Note: no offer obligation until intent and capacity are duly proven.

  5. Sourcing and Availability

    Access to qualified traders and approved origins.

    Check logistics windows, ports and shipping capacity.

  6. Commercial Alignment

    Price parameters and logistics parity.

    Offer validity periods and contractual conditions.

  7. Offer Issuance (SCO/FCO)

    Issuance of SCO/FCO with specifications, Incoterm, price, deadlines and shipping documents.

  8. Contract (SPA) and Guarantees

    Negotiation and signing of SPA. PB (Performance Bond) when applicable and per trader policy.

    Definition of inspection (SGS/Cotecna/Bureau Veritas) and required reports.

  9. Payment Instrument

    LC sight or usance, SBLC or escrow (subject to trader and issuing bank policy).

    “Bankability” check with the executing trader’s bank.

  10. Execution, Shipment and After‑Sales

    Pre‑shipment: sampling, inspection, fumigation and certifications (phytosanitary etc.).

    Shipment: booking, BL and documentation (CI, PL, CO, phytosanitary, fumigation, inspection). Post‑shipment: tracking, original/eB/L document management and support through settlement.

SLAs and Communication

Initial response SLA: up to 24–48 business hours.

Service channels: English and Spanish 24/7 for commercial questions (email/WhatsApp).

Weekly updates for ongoing orders; daily within shipment windows.

Compliance and Integrity

Buyer and supply chain KYC/AML due diligence.

Anti-corruption and anti-boycott compliance; sanctions checks (OFAC/EU/UN).

Document adequacy by destination (phytosanitary, fumigation, etc.).

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